Setup guide

Set up FarmCue on your farm

Most farms are up and running in about 20 minutes. Do the steps in order; each one takes a few minutes.

1Put FarmCue on your phone and turn on alerts

FarmCue works in your phone's web browser. Nothing to download from an app store. To get alerts on your lock screen, add it to your Home Screen first.

iPhone

1. Open farmcue.com in Safari and log in.
2. Tap the Share button, then Add to Home Screen.
3. Close Safari and open FarmCue from the new Home Screen icon.

Android

1. Open farmcue.com in Chrome and log in.
2. Tap the ⋮ menu, then Add to Home screen (or Install app).
3. Open FarmCue from the new icon.

Then turn on alerts

1. On your dashboard, find the 🔔 Phone alerts card and turn the switch on.
2. Tap Allow when your phone asks.
3. Tap Send me a test alert and lock your phone. You should see a FarmCue banner.

2Check your areas

Every problem is filed under an area, like Animal Health, Milking / Parlor, Feed & Water, Maintenance or Safety. Your farm starts with a standard set.

1. Open the Routing tab and scroll to Categories.
2. Rename, add or delete areas so they match how your farm works.

3Add your crew

Pick whichever is easier. You can use both.

Option A: Put up the sign-up poster

1. Open the Access QR tab and tap Print sign-up poster.
2. Hang it in the break room, parlor or shop.
3. Each person scans the QR code with their phone camera and fills in their name, role, phone number and a 4-digit PIN.
4. They appear at the top of your dashboard as wants to join. Tap Approve for people you know. They can't see or report anything until you do.

Option B: Add people yourself

1. Open the Employees tab and tap + Add employee.
2. Enter their name, position, cell phone and language (English or Español).
3. Tap Send setup link next to their name. It opens a text from your own phone with their personal link.

4Help each crew member finish on their phone

For alerts to reach someone, they need app alerts, text alerts, or both. The Employees tab shows a tag like No alerts or No phone next to anyone who isn't ready yet.

1. Add FarmCue to their Home Screen, the same way as step 1 (iPhone: Safari → Share → Add to Home Screen).
2. Open FarmCue from the icon and tap Enable push notifications, then Allow.
3. For texts: when they joined, they should have checked the box agreeing to text alerts. If they didn't, open their name on the Employees tab, add their phone and check the text-alert box once they've agreed.

If someone forgets their PIN, open their name on the Employees tab and tap Reset PIN. They scan the farm QR again, enter their name and pick a new PIN. They keep all their reports.

5Choose who gets each kind of problem

1. Open the Routing tab.
2. For each area, add the people who should be alerted. Mark them Primary (alerted right away, all together) or Backup (alerted if no primary answers, or if every primary is off).
3. Fill in Anything else at the bottom. It catches problems that don't fit an area.
4. Tap Save routing.

6Set your urgent alert rules

On the dashboard, the Urgent reminders card shows your current rules. Tap Change rule to set:

• Repeat the phone alert: how often the lock-screen banner comes back until someone taps "I'm on it". Every minute is the most insistent.
• Move to the backup after: how long before the backup people are alerted too.
• Text alerts: the first text goes out the moment an urgent problem is reported, then repeats at the interval you pick, up to 6 texts per problem.

Crew can answer a text with 1 (on it) or 2 (fixed). You can also turn all texts on or off with the Text alerts switch on the dashboard.

Starter and Growth plans include 100 alert texts a month, then $5 for each extra 100. Professional and Custom plans have unlimited texts.

7Add shifts and days off

FarmCue skips anyone who is off and goes to the next person, so alerts don't wake someone on their day off.

• Regular days off: on the Time off tab, tap the days each person is normally off.
• Vacations and one-off days: on the same tab, add a start and end date.
• Shift hours: on the Employees tab, tap Edit on a person and set their shift. Problems go to whoever is on shift first.

8Test it once

1. Tap + Add issue, then Down cow. Area and priority fill in automatically.
2. Check the 📣 Goes to: line, then tap Add issue.
3. The assigned people should get a banner right away, and a text if texts are on.
4. Have one of them tap I'm on it, then Fixed it with a short note. Watch it move to Recently resolved on your dashboard.

Want your crew to see how it works before they start? Send them the demo farm. Nothing there is real and no texts go out.

Using FarmCue every day

• Dashboard: urgent problems are always on top with full details. Everything else is grouped by area. Tap an area to open it.
• Resolved: every fixed problem, who fixed it, when and how.
• Analytics: trends for your farm's problems over time.
• Daily summary email: on the Routing tab, pick a time to get one email each day with every open problem and one-tap Assign and Resolve links.
• Larger text: Settings → Larger text and icons makes everything easier to read on your phone.

Your plan and billing

Your plan follows your crew size automatically: Starter (1–10 employees), Growth (11–20), Professional (21–30), Custom (31+). Moving up always asks you to approve the new price first. To update your card or cancel, open the Access QR tab and tap Manage billing.

Questions and help

Email support@farmcue.com and a real person will help you finish setup.

FarmCue home · Demo farm · Text alerts · Privacy Policy · Terms of Service