Privacy Policy
Effective October 27, 2026
FarmCue is operated by Idaho Web Products LLC ("FarmCue," "we," "us"). This policy explains what information we collect through the FarmCue app and website, how we use it, and the choices available to you.
Who this applies to
FarmCue is used by two kinds of people: farm owners and managers who create and pay for an account, and employees those owners invite onto their farm's account through a private QR code or invite link. If you're an employee using FarmCue, your farm's owner or manager controls the information they add or ask you to submit, and this policy describes how FarmCue itself handles that data on their behalf.
Information we collect
Account information. When you create a FarmCue account, we collect your name, email address, farm or organization name, and a password (stored securely by our authentication provider — we never see or store your password in plain text).
Employee information. Farm owners and managers add employees to their account (name, job title, and a language preference). Employees join a farm using a private QR code or invite link and a name they provide — they don't create a separate username or password.
Issue reports. The core of FarmCue is reporting and resolving farm issues. When you or an employee submits a report, we collect the text description, category, priority level, and, if provided, a photo and/or voice recording attached to that report.
Billing information. Payments are processed by our payment processor. FarmCue never receives or stores your full card number — the processor handles that directly. We store a customer/subscription identifier and your subscription status (for example, active or canceled) so the app knows what plan you're on.
Text message (SMS) information. If a farm owner turns on text alerts for an employee, we store that employee's mobile phone number and a record that they agreed to receive text alerts. We use the number only to send FarmCue urgent-issue alerts. We do not sell, rent, or share mobile numbers or text-message opt-in information with third parties or affiliates for marketing or promotional purposes. Message frequency varies, and message and data rates may apply. Reply STOP to any FarmCue text to opt out, or HELP for help. Details are on our text alerts page.
Notification data. If you enable push notifications, we store the technical subscription details your browser provides (an endpoint and encryption keys) so we can deliver alerts to your device. We don't receive any other information from your browser or device through this.
Automatically collected information. Signing in keeps you logged in using a session token stored in your browser's local storage on your own device — this isn't a tracking cookie and isn't shared with anyone else. We don't use advertising trackers or sell any data to advertisers.
How we use this information
We use the information above to operate the app — routing issue reports to the right person, sending alerts, and keeping a farm's history of open and resolved issues; to authenticate you and keep your account secure; to process payments and manage subscriptions; to send you service-related email (such as a password reset) or push notifications you've opted into; to provide customer support when you contact us; to maintain and improve the reliability of the service; and to comply with legal obligations.
We don't use farm or employee data to train third-party AI models, and we don't sell personal information.
Who we share it with
FarmCue uses a small number of trusted service providers to run the app:
- Hosting and data storage: where your account, employee records, issue reports, photos and voice notes are kept.
- Payment processing: handles subscription payments. FarmCue never sees or stores your full card number.
- Email delivery: sends account emails, such as password resets and setup reminders.
- Text message delivery: sends text alerts to employees who have agreed to receive them.
- Push notifications: your phone's notification service (for example Apple's or Google's) delivers app alerts if you've turned them on.
These providers may use your information only to provide their service to FarmCue. They are not allowed to sell it or use it for their own marketing.
How we use and protect your information
- We access farm data only to run FarmCue, fix problems, or help you when you ask.
- Each farm's data is kept separate. One farm can never see another farm's information.
- We never sell your information or use it for advertising.
- We never share mobile phone numbers or text-message consent with anyone for marketing purposes.
Farm owners are responsible for their employees' data
If you're a farm owner or manager, you control what information about your employees is added to FarmCue and what your employees are asked to submit (photos or voice recordings of an issue, for example). You're responsible for letting your employees know that their name, reports, and any photos or voice notes they submit will be visible to your farm's management through FarmCue, and for complying with any notice or consent requirements that apply to you under the laws where you operate.
Data retention
We keep your information for as long as your account is active. If you close your account, we'll delete or de-identify your farm's data within a reasonable period, except where we need to keep something longer to comply with the law, resolve a dispute, or enforce our agreements. Backups may persist for a limited additional period before they're overwritten in the ordinary course.
Your choices and rights
You can review and correct your account information at any time from your dashboard. To request a copy of your data, ask us to correct it, or ask us to delete your account and its data, email us at idahowebproducts@gmail.com. If you're an employee and want something about you changed or removed, the fastest path is usually your farm's owner or manager, since they control your employee record — but you're welcome to contact us directly too.
Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) between your device and our servers, encrypted storage, and access controls that keep each farm's data separated from every other farm's. No system is perfectly secure, and we can't guarantee absolute security, but we take reasonable steps to protect the information you trust us with.
Children's privacy
FarmCue is a workplace tool for farm operations and isn't directed at, or knowingly used to collect information from, anyone under 18.
Where your data is stored
Our infrastructure runs in the United States. If you're accessing FarmCue from outside the United States, your information will be transferred to and processed in the United States.
Changes to this policy
We may update this policy from time to time. If we make a material change, we'll update the effective date above and, where appropriate, let account owners know.
Contact us
Questions about this policy or your data? Email idahowebproducts@gmail.com.